Implementation & Support

Implementation & Support

  • STAGE’s implementation team will take total care of the client onsite, to install, train and implement STAGE ERP Software in a systematic pattern and hand over the systems to the client.
  • The client can also avail online training and support directly from Ecotech’s office over the internet.
  • Trial run and system study would be conducted with the end users and the management and a Customization Requirement Report (CRR) would be compiled and given to the client.
  • The client can choose to wait for completion of customization, do trials and accept the same before starting the implementation OR do the customization in parallel while the implementation is in progress.
  • Ecotech would send specialist personnel for implementing respective modules. They would impart training in Merchandising, Purchase, Inventory, Shipping and Accounts, Payroll and Production Management (shop floor).
  • Master templates (excel files) would be provided to the client so that they can export the current master information, opening balances into these templates. The client’s representative has to then approve the data to be imported – Address Master, Item Master with closing balance, Accounts Master with closing balances, Machine Master, Employee Master, Salary Register for previous months etc.
  • STAGE can then import this information into its database and implementation can begin straight away from a certain cut off date from which the master and closing balances have been imported.
  • Any errors reported in the program or new modification requirements would be posted in our internal CRM software which would generate a ticket for each point. For modifications Ecotech would send a UD (Understanding Document) which would highlight the logics, workflow and also the man hours required to complete the modification.
  • On approval from the customer, customization would be completed and delivered. Based on user acceptance, the points will be billed and closed.
  • Errors will corrected free of cost.
  • Email, telephonic and online support can be availed for fixing bugs understanding usage issues, new requirements etc.
  • Bug fixes, email and telephonic support, new updates to existing version, new version of the software will all come free of cost to the client during the warranty period.
  • If interfaces with other software are required, a study can be undertaken and the necessary export import interface provided as customization.